Refund & Cancellation Policy

SUPR’s Money-Back Guarantee
We want your first SUPR experience to feel effortless and safe to try. That’s why we’ve created a simple, no-risk policy for all first-time orders of 1kg or more.

Here’s how it works:
• Not happy with the taste? No stress you can either:
• Get a full refund
• Request a flavour change (we’ll send a replacement)

Eligibility

To qualify:

The order must be your first purchase from supr.co.in. The request must be raised within 48 hours of delivery. The order must have been placed directly on supr.co.in. Only one Taste Promise claim is permitted per customer/household.

This policy is our way of saying we trust our product, and we want you to feel the same, without pressure.

To submit your request, email support@supr.co.in with your Order ID along with a brief explanation of what in the the product did not meet your taste expectations

Important: If a customer initially requests a return, refund, cancellation, or replacement for any reason other than dissatisfaction with the product’s taste, and subsequently changes or adds the reason to “taste,” the Taste Promise will no longer be applicable. Such requests will be considered ineligible under this policy, and the Money-Back Guarantee shall be deemed void for that order.

CANCELLATION POLICY

Orders once placed on SUPR by Ezzy Nutrition Pvt. Ltd. cannot be cancelled; they can be converted into gift cards. To initiate the process for a gift card, kindly contact our customer support team at support@supr.co.in.

REFUND POLICY

SUPR does not accept returns or initiate refunds as a form of store credits, unless the product meets one of the following criteria:

  • The product was damaged during transit.
  • The product received has a physical defect.

To report such issues, please email us within 48 hours of delivery at support@supr.co.in with photos of the product and a description of the issue.

Returns will not be accepted in the following cases:

  • The product has been used.
  • The seal is broken.
  • The serial number or packaging has been tampered with.

Once we receive the returned product, we will inspect and validate the issue. If deemed eligible, we will process your replacement or issue store credits. SUPR does not issue any direct refund as cash for any of the above mentioned issues, only exception is the money back guarantee for first time consumers.

If your return request is approved, a replacement or a gift card will be issued within 7- 14 business days.

If the return is deemed ineligible, we will courier the product back to you.

INSURANCE

Ezzy Nutrition Pvt. Ltd. provides transit insurance to ensure your products arrive safely. This insurance is valid only until the product is delivered and accepted by the customer.

SHIPPING, DELIVERY, AND RETURNS

We strive to ensure timely shipping and smooth delivery with our trusted logistics partners. However, unforeseen delays may occur due to external circumstances. In such cases, our customer support team will keep you updated about your order status.

For further assistance, please contact us at support@supr.co.in or visit our website at www.supr.co.in.