CANCELLATION POLICY

Orders once placed on SUPR by Ezzy Nutrition Pvt. Ltd. can not be cancelled, they can be converted into gift cards. To initiate the process for a gift card, kindly contact our customer support team at support@supr.co.in. 

REFUND POLICY 

SUPR does not accept returns or initiate refunds unless the product meets one of the following criteria:

1. The product was damaged during transit.
2. The product received has a physical defect.
3. An incorrect product was shipped. 

To report such issues, please email us within 48 hours of delivery at support@supr.co.in with photos of the product and a description of the issue.

Returns will not be accepted in the following cases:

• The product has been used.
• The seal is broken.
• The serial number or packaging has been tampered with.

Once we receive the returned product, we will inspect and validate the issue. If deemed eligible, we will process your replacement or refund. 

• If your return request is approved, a replacement or a gift card will be issued within 7 business days for online payments. The amount will be credited to the original source of payment (debit/credit card, bank, wallet, etc.).
• For COD orders, the refund amount will be transferred to your bank account within 14 business days of request approval.
• If the return is deemed ineligible, we will courier the product back to you.