Privacy Policy

OBJECTIVE, SCOPE AND APPLICABILITY

Ezzy Nutrition Private Limited (“Company”, “we”, “our”, “us”) respects an individual’s privacy and is committed to protecting the same. This Privacy Policy (“Policy”) describes how we collect, use, disclose and transfer Personal Information (as defined below), through platforms controlled by the Company viz. www.supr.co.in and mobile sites/application (the “Platforms”) of the individuals who browse, or access the Platform or provide information on or through the Platform, or whose information the Company otherwise collects, receives or processes in connection with the offer and sale of its products (“Products”) (hereinafter, collectively referred to as “Customers”, “you”, “your”) and ensure its compliance with applicable laws and regulations.

This Policy does not apply to Personal Information collected from you offline (unless otherwise specified), to Company’s websites that do not link to this Policy, to Customers of countries other than India or to third-party websites to which Platform may link.

By accessing and/or using our Platform and providing the information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue usage of the Platform.

Further, you agree and consent to receive all communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). Notwithstanding your registration with the National Do Not Call Registry, you hereby express your interest and accord informed consent to receive communications (including commercial communications) in relation to the Company’s services.

For the purpose of this Policy, the term “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We communicate with you through a variety of means and channels, including our Platform, email, phone or text messaging. We collect and receive the Personal Information in the following ways:

  • When you submit your Personal Information on our Platform: The Company collects and stores the Personal Information that you provide while using our Platform including when you enter your Personal Information into data fields on the Platform as part of a voluntary registration process. For example, you may submit your name, postal address, e-mail address, and/or other information in order to register, place orders, or contact customer care.
  • Automatic collection: We automatically collect and store certain types of information whenever you interact with us. Such information includes information about your use of the Platform, your interaction with content and services available through the Platform. Unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons.
  • Other sources: We might receive information about you from other sources, such as updated delivery and address information from third parties, which we use to correct our records and deliver your next purchase more easily.

WHAT PERSONAL INFORMATION DO WE COLLECT?

The Company limits itself to collect information which is necessary to ensure accurate services and is required to process your order. Following are the categories of Personal Information that is collected and processed by us:

  • Your name, e-mail and postal addresses, phone number(s), country.
  • Date of birth, language preference, location.
  • Any open data and public records such as information about you that is openly available on the Internet.
  • Names of people to whom purchases have been shipped including address and telephone numbers.
  • IP addresses.
  • Product interest information and in certain circumstances, your opinions and individual preferences.
  • Financial information such as bank account or credit card/debit card details (via secure payment gateways).
  • Phone numbers used to call our customer service number.
  • Technical data including technical information about your device, system and application software.

WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED?

The Company may use your Personal Information to:

  • Verify your identity.
  • Fulfil the Product purchases and transactions.
  • Communicate with you about your account and activities on the Platform.
  • Sign up for our newsletter, respond to a survey or marketing communication.
  • Allow us to better serve you in responding to your requests.
  • Respond to reviews, comments, or other feedback provided to us.
  • Administer a contest, promotion, survey or other site feature.
  • Ask for ratings and reviews of the Products.
  • Follow up with you after correspondence (live chat, email or phone inquiries).
  • Comply with our legal obligations, policies and procedures.
  • Conduct marketing and performance research to assist us in measuring our customer services.
  • Send communication related to order updates and offers through e-mail, SMS and social media channels.
  • Prevent, detect, investigate and take action against crimes (including fraud).
  • Comply with any applicable law, regulation, legal process or enforceable governmental request.

HOW DO WE SHARE THE PERSONAL INFORMATION?

Only the persons authorized by us shall have access to your Personal Information. We may share your Personal Information only to those mentioned below:

  • Our affiliates and third parties: Service providers who perform services on our behalf based on our instructions.
  • Mergers/Acquisitions: Should we plan to merge/sell all or substantially all of our business to another business entity, we may transfer or disclose your Personal Information to that business entity.
  • Corporate Entities: We may share Personal Information with our other corporate entities to help detect and prevent identity theft, fraud, and other potentially illegal acts.
  • Third Party Service Providers: Order processing companies, courier companies, data analysis firms, customer support specialists, etc.
  • Legal Requirements: We may disclose Personal Information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders or other legal processes.

RETENTION OF PERSONAL INFORMATION

We will retain your Personal Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

OPTING OUT

The Platform provides an option to all the Customers to opt-out of receiving any promotional or marketing communications from us.

  • Updating your Personal Information: You can update or correct your name, e-mail address, and other preferences by logging into your account and clicking on the "My Account" page or calling a customer care executive.
  • Receiving newsletters and promotional e-mails: You can click on the “unsubscribe” link at the bottom of any promotional e-mail. Alternatively, you may edit your e-mail preferences on your “My Account” page.
  • Remove content from Customer review: You can remove content that you posted on a public space by e-mailing details to us.

WITHDRAWAL OF CONSENT

If you have consented to the collection, use and/or disclosure of your Personal Information as identified in this Policy, you have the right to withdraw this consent at any time by writing to us at care@supr.co.in.

HOW WE STORE YOUR PERSONAL INFORMATION

We may store Personal Information using our own secure on-site servers or other internally hosted technology. Your Personal Information may also be stored by third parties, via cloud services or other technology, with whom the Company has contracted. These third parties do not use or have access to your Personal Information other than for cloud storage and retrieval.

DO WE USE “COOKIES”?

Yes. “Cookies” are small data files transferred to your computer's hard drive by a website. We use cookies to:

  • Understand and save Customer’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. However, if you turn cookies off, some features will be disabled.

LINKS TO THIRD PARTY ADVERTISEMENTS OR SITES

We may display links to web sites that are owned or operated by third parties on our Platform. These websites are independent from the Company, and the Company has no control over the content on that website. You should always read the terms and conditions and the privacy policy of a third-party website before accessing or using it.

THIRD PARTY ANALYTICS

We use third-party analytics services to evaluate your use of the Platform. At present, we work with analytic partners such as Google. We use Google AdSense Advertising on our Platform. The Customers may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

EMPLOYMENT OPPORTUNITIES

We provide you with a means for submitting your resume or other information through our Platform for consideration for employment opportunities. Information received through resume submissions will be kept confidential.

CHILDREN

Our Platform is not designed for individuals under the age of eighteen (18) and we do not knowingly collect Personal Information from anyone under the age of eighteen (18).

SECURITY

We endeavour to protect the Personal Information against loss or theft, as well as unauthorized access. We use various methods to safeguard Personal Information:

  • Physical measures: locked filing cabinets, restriction of access to offices, and alarm systems.
  • Technical tools: passwords and encryption (SSL technology), firewalls, and malware scanning.
  • Organizational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training.

PRIVACY CONCERNS & GRIEVANCE REDRESSAL

If you are concerned about the handling of your Personal Information, or if you have any complaints or queries related to your Personal Information or our Policy, please contact:

Grievance Officer: Aryan Goswami
Phone: +91 96504 98717
Email: support@supr.co.in